Dasicart

DasiCart Return & Refund Policy

7-day easy return • 100% transparent refund • Green neon protected

1. Return Policy 7-day window

Open Box Packages

Clearly marked “Open Box” on AWB

  • Customer may open the DasiCart outer box for verification.
  • Verify: Correct product & Correct quantity.

Important Notes:

  • Do not tear seals or open branded inner packaging.
  • Only visual verification allowed.
  • Check before accepting delivery — post-delivery complaints not accepted.

Closed Box Packages

Seals must remain intact

  • Neither outer nor manufacturer inner box can be opened.
  • Delivery agents cannot break seals.
  • Pay first (if not prepaid) before receiving.

For Closed Box issues (Damaged / Defective / Incorrect / Incomplete):

Raise return/refund via app or website within 7 days. After window, brand warranty applies.

Non‑Returnable Items & Special Categories

  • Mobile phones & selected flagship brands
  • E‑cigarettes, Circuit boards
  • Mother & Baby products
  • Digital products & Software (non‑returnable)
  • Customized products
  • Innerwear & intimate apparel
  • Fine jewelry (gold, diamond, gems)
  • Food, grocery, medical, industrial, pet supplies
  • Books

Need help with non‑returnable items?

Email support@dasicart.com — all cases reviewed case‑by‑case.

Electrical Devices & Brand/Seller Warranty

Issues after usage or beyond return window fall under brand/seller warranty. Email details to support@dasicart.com

Change of Mind Returns

Applicable for selected categories: Clothing & Apparel, Shoes, Sunglasses, Fashion Accessories

  • Open Box: verify during delivery.
  • Closed Box: raise request within return window.
  • Product must be unused, undamaged, resaleable with original packaging, tags, manuals, freebies.

Return Request Submission Guidelines

  1. Select correct return reason
  2. Select correct item quantity
  3. Provide clear written description
  4. Upload required images / video evidence

Incorrect/incomplete details may lead to rejection.

Missing Items & Non‑Returnable Damage

Raise request via DasiCart app/website within timeline with complete details & evidence.

Important Notes

  • Pickup rider contacts via shipping phone — if unreachable, DasiCart not liable for pickup failure.
  • Return only approved item(s); extra items not responsibility of DasiCart.
  • Product must be sent with original shipping label, tags, accessories, manuals intact — else rejected.
  • If rejected after QC, item returned as regular delivery. After 3 failed attempts, sent to scrap — no refund.
  • DasiCart may update policy anytime per operational/regulatory needs.
2. Refund Policy

Processing Time

Starts when DasiCart processes your refund per refund type.

Refund Scope

Covers item price + shipping fee.

Refund Types

Refund from Returns

After warehouse QC success.

Refund from Cancellations

Auto‑triggered on cancellation.

Refund from Failed Deliveries

When item reaches warehouse; varies by location.

Payment Method Refund Method Refund Time
Debit / Credit CardCard Payment Reversal10 working days
EMICard Reversal10 working days
Mobile Wallet (MFS)Wallet Reversal5 working days
Cash on Delivery (COD)Bank Deposit5 working days
Refund VoucherVoucher1 working day

Note:

  1. Excludes weekends & public holidays.
  2. Vouchers sent to registered email and redeemable with same email.
  3. Voucher discount code single use; leftover not refunded.
  4. Cashback adjusted with refund amount if any.
  5. Voucher refund method not eligible for modification.
  6. bKash / Upay / Nagad / bank account must be active.